Frequently Asked Questions (FAQ)
Welcome to the DX Bypolar FAQ page! Here, you'll find answers to our most common questions. If you need further assistance, don’t hesitate to reach out!
1. What does DX Bypolar stand for?
DX Bypolar stands for Diagnosed Bypolar. Our brand is dedicated to celebrating individuality and encouraging everyone to embrace their true selves.
2. Where is DX Bypolar located?
We are proudly based in the DFW Metroplex. Our mission is to support local vendors and manufacturers in bringing our vision to life.
3. How quickly do you ship orders?
We ship all orders within 48 hours. We strive to ensure that you receive your items as promptly as possible!
4. How can I contact customer service?
If you have any questions or issues with your order, you can reach our customer service team at 469-563-2426 or email us at dxbypolarclothing@gmail.com. We’re here to help!
5. Where can I find you on social media?
Follow us on Instagram at @dxbypolar to stay updated on our latest designs, promotions, and brand news.
6. Do you offer returns or exchanges?
All sales are final. We strive to provide detailed descriptions and photos of our clothing to help you select the right products. However, please reach out if you have any questions about sizing or items before you purchase!
7. Do you offer custom designs?
At this time, we focus on our custom art designs and ideas within the current collection. However, we encourage your feedback and suggestions!
8. Can I track my order?
Yes! Once your order has shipped, you will receive a confirmation email with tracking information so that you can follow its journey to you.
9. Do you ship internationally?
Yes! We do ship internationally, in addition to shipping within the United States. Please note that international shipping times may vary.
10. How can I stay updated on promotions and new releases?
The best way to stay informed about our latest promotions and new arrivals is by following us on Instagram @dxbypolar and subscribing to our newsletter on our website.
Thank you for choosing DX Bypolar! We appreciate your support and can’t wait for you to wear our innovative pieces.